Terms and Conditions

Last Updated on Jan 19, 2022.

Welcome to MetroWest Car Service!

These terms and conditions outline the rules and regulations of MetroWest Car Service.

MetroWest Car Service is located at: 910 Boston Post Rd East Unit 220, Marlborough, MA 01752

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use MetroWest Car Services if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United States. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

LICENSE

Unless otherwise stated, MetroWest Car Service and/or its licensors own the intellectual property rights for all material on MetroWest Car Service All intellectual property rights are reserved. You may view and/or print pages from https://metrowestcarservice.com/ for your own personal use subject to restrictions set in these terms and conditions.

RATE POLICY

All rates are subject tolls, airport, and parking fees may apply. All hourly service is billed from garage to garage. Our garage is located in Marlborough, MA. This means from the time our chauffeur is in route from our garage to the pick up location and then from the final drop off destination to our garage. Each additional hour of service will be billed in accordance to our hourly rate.

  • Fee will apply to all stop on route plus wait time.
  • $20 fee will apply for each infant, toddler or booster car seat provided.
  • $20 fee will apply for all pick-ups between 12:00 AM and 5:00 AM.
  • $25 fee will apply on major US holidays.

Trips are billed to the customer credit card. We accept the following: VISA, MASTERCARD, AMEX, and DISCOVER CARD. We offer direct billing to frequent travelers and corporate accounts.

GRACE PERIOD

  • We offer 15 minutes prior to the pick-up time for FREE as well as 15 minutes after the pick-up time for FREE.

WAIT TIME

  • Non-airport pick-ups: after a grace period of 15 minutes elapsed, waiting time will apply.
  • Domestic Arrivals: after 30 minutes grace period elapsed, waiting time will apply.
  • International Arrivals: after 1 hour and 15 Min grace period elapsed, waiting time will apply.

WAIT TIME RATES

  • Sedans: $1.50 Per a Minute
  • SUVs: $2.00 Per a Minute
  • For All other type of vehicles, we bill hourly.

ADDITIONAL STOP FEE:

  • Fee $25.00
  • Within Close proximity of the pickup location and/or the drop off location within 15 minutes away maximum.
  • Stop duration is within 5 Minutes
  • This only applies to transfer service with a stop

LATE CANCEL/NO SHOW

  • Sedans & SUVs: If canceled inside of 2 hours of the pick-up time is considered a BILLABLE LATE CANCEL and we will bill you for the vehicle hourly minimum of 2 hours.
  • Sedans & SUVs: NO SHOW will be billed as the vehicle hourly minimum of 2 hours.
  • Mercedes Benz Sprinters: If canceled within 24 hours of the pick-up time is considered a BILLABLE LATE CANCEL and we will bill you for the vehicle hourly minimum of 3 hours

. • Mercedes Benz Sprinters: NO SHOW will be billed as the vehicle hourly minimum of 3 hours.

  • Mini-Coaches: If cancelled inside of 48 hours of the pick-up time is considered a BILLABLE LATE CANCEL and we will bill you for the vehicle hourly minimum of 4 hours.
  • Mini-Coaches: NO SHOW will be billed as the vehicle hourly minimum of 4 hours.
  • Motor Coaches: If cancelled inside of 72 hours of the pick-up time is considered a BILLABLE LATE CANCEL and we will bill you for the vehicle hourly minimum of 6 hours

FOR POINT-TO-POINT & AIRPORT SERVICE

A fee equal to the base fare, wait time, recommended chauffeur gratuity (gratuity amount at your discretion), will be charged when the customer does not show at the pre-arranged pick-up location.

Again, to avoid a no-show fee, please call our office locally at 1-877-693-7887. The dispatcher will instantly direct your chauffeur to you.

TERMS

  • We shall not be liable for circumstances beyond its control, including but not limited to, weather, road conditions, and breakdowns.
  • The company assumes no responsibility for lost or damaged baggage, personal belongings or any items left in the vehicle.
  • In the event we unable to provide one of its employee drivers for your ride, we may contract with a qualified affiliated company to provide the service.
  • The client assumes full financial liability for any damage to the Vehicle caused during the duration of the rental by them or any members of their party.
  • Alcohol Consumption and drug use is prohibited by law. Smoking is not permitted.
  • The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)

AIRPORT TRANSFERS

MetroWest Car Service provides a flat rate for most domestic airport pickups and drop-offs to or from the immediate Massachusetts area and involving major airports and metropolitan areas. The airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time exceeding fifteen (15) minutes.

SPECIAL EVENTS & PEAK DEMAND RENTAL TIMES

Special events and peak demand periods both locally and in other markets may dictate premium pricing. Vehicles are generally in more limited supply for the higher demand and often times supplemental vehicles are required to accommodate this demand.

COMMUNICATION

We accept new reservations, changes, and cancellations with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays. If your needs require attention in less than 8 hours, please call our office 1-877-693-7887

ARRIVAL TIME

MetroWest Car Service and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However road, traffic and weather conditions are often times beyond the sensible control of the business and the chauffeur. No refunds can be given as a result of late arrivals due to such circumstances or other incidences out of the reasonable control of the company or chauffeur.

BAGGAGE AND OTHER PROPERTY TRANSPORTED

MetroWest Car Service cannot shoulder accountability for the handling or upkeep of any baggage or other property, nor for any property left in the company’s vehicles. We will do everything possible to secure and retrieve any possessions left in the vehicle. Please always check carefully prior to leaving the vehicle for all your personal belongings.

PASSENGER CONDUCT

MetroWest Car Service reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those extremely intoxicated, in the ownership of firearms or dangerous substances of any kind, or who are, or are likely to become offensive to other persons or if the chauffeur feels endangered in any way. Under no conditions are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. Client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any device or appliance on the vehicle. In such occurrences, services will be dismissed immediately and no refunds will be offered.

EXCESS CLEANING & DAMAGE

If, during or after the transportation service, the company is compulsory to pay an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting) , the company, at its decision, will charge client extra fees to cover such expense. Damage to the vehicle in any way caused by actions of the customer or any passenger will be charged in full to the client. Normally we charge a $250.00 Clean up fee.

MetroWest Car Service is located at:

910 Boston Post Rd East Unit 220, Marlborough, MA 01752

www.metrowestcarservice.com

CALL US 1-877-693-7887